At Pantino.nl, one of our main goals is to focus on high quality & secure shipping options - so our customers can relax worry-free until they enjoy our products at home with their loved ones. Track your order here. Also read our return policy here.
HOW LONG DOES DELIVERY TAKE?
The delivery time consists of two important components:
1) Processing time (3-5 business days):
- Order confirmation
- Adjustments
- Quality control
- Packaging
2) Shipping time (depending on destination 5-10 business days):
The delivery duration is calculated from pickup at our international transport center to the desired destination and may vary accordingly depending on the delivery location.
Total expected delivery time (estimate):
- Netherlands 8 - 15 Business days* (standard shipping)
- Belgium 8 - 15 Business days* (standard shipping)
- Czech Republic 8 - 15 Business days* (standard shipping)
- Denmark 8 - 15 Business days* (standard shipping)
- Italy 8 - 15 Business days* (standard shipping)
- Poland 8 - 15 Business days* (standard shipping)
- Romania 8 - 15 Business days* (standard shipping)
-
Spain 8 - 15 Business days* (standard shipping)
* All delivery times above exclude customs and related delays. Delays may occur during periods of increased demand, such as Christmas, Black Friday, or similar special offers.
WHAT DOES SHIPPING COST?
As a special service, we currently offer our customers free standard shipping in the Netherlands, Belgium, Czech Republic, Denmark, Italy, Poland, Romania, and Spain.
To offer our products at the best price, we ship all our orders directly from our international suppliers in Asia. This helps us save costs and maintain competitive prices. Please note that delivery times may be longer than with local shipping. The customer is always responsible for import duties and VAT costs applicable according to the legislation in the country of delivery.
WHERE IS MY PACKAGE?
After the package is packed, it is handed over to our transport company and you will receive a tracking email. Track your order here
For logistical reasons and to optimize delivery time, the order may be shipped in multiple partial deliveries.
When your order is delivered, you can enjoy your purchase! Of course, something can always go wrong. Want to exchange or return? Check this page.
Defective product?
How unfortunate! Unfortunately, your product may get damaged during transport. For a damaged product, we will send a new one free of charge. If it arrives damaged again, or if you prefer cancellation, you will receive a full refund.
International shipping center
Orders at Pantino are always shipped directly from our international warehouse (Asia). Thanks to this efficient logistics, we can offer our products at competitive prices and save on storage and shipping costs. Please note that VAT and any import duties are always the responsibility of the customer and must be paid upon delivery, applied according to the laws and regulations in the destination country. These costs are not included in the purchase price and are the customer's responsibility.
Lost package?
If a package is lost or not delivered due to a logistical reason, we will always send a new package before proceeding with a refund or further handling.
Delays and force majeure
In case of delivery delays or unexpected events beyond our control (such as strikes, natural disasters, or transport problems), we will do our utmost to keep you informed and deliver your order as soon as possible. The maximum legal delivery period is 30 days. In case of delay, you have the right to cancel the order free of charge and receive a refund.
Changes to the Shipping Policy
Pantino reserves the right to change this shipping policy at any time. Any changes will be posted on our website.
Refund and return policy.
VAT, import costs, or customs duties are entirely the responsibility and liability of the customer. These costs are usually collected upon delivery by the delivery service.
Note: The package can be returned to the international warehouse (Asia), the return costs (€20 - €40) are the customer's responsibility. Please consult the website of the respective parcel service for current rates and conditions. Therefore, read our return policy first.
WHY IS MY PACKAGE TRACKING NOT WORKING?
In some cases, the transport company needs 1-2 business days to update the package location. We ask for your understanding and patience in these cases. Note: business days are Monday to Friday, excluding national holidays.
If you have any other questions (about shipping, ordering, etc.), feel free to send us a message under the menu item "Contact" and we will respond as soon as possible! Or Email: info@pantinoshop.nl Phone number: +31850830017
Contact details:
Trade name: Pantino
Email: info@pantinoshop.nl
Phone: +31850830017
