Payment Policy

Pantinoshop Payment Policy

Welcome to Pantinoshop’s payment policy. We strive to provide you with a safe, simple, and transparent payment experience. Below you will find all relevant information about our payment methods, security, and billing. All transactions on our website www.pantinoshop.com are processed in the local currency of your market (EUR, CZK, DKK, PLN, RON, or SEK), depending on your location.

1. Accepted payment methods

At Pantinoshop, you can choose from a wide range of safe and trusted payment methods, including:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • Bancontact
  • MobilePay
  • Blik
  • Shop Pay
  • Google Pay

Payments are processed in the local currency of your market, EUR, CZK, DKK, PLN, RON, or SEK, depending on the country where you order. For the Netherlands, Belgium, Finland, France, Germany, Ireland, Italy, and Spain, this is EUR; for Denmark DKK, Czech Republic CZK, Poland PLN, Romania RON, and Sweden SEK.

Pantinoshop does not store any payment or card data itself. All transactions are processed through certified and secure payment partners.

2. Safety and Security

We understand how important it is to protect your personal and financial information. That’s why we use advanced security technologies such as SSL encryption (Secure Sockets Layer). This ensures your payment data is transmitted and stored securely.

Additionally, all payments are processed through reliable and certified payment providers that comply with European data protection laws (GDPR) and payment security guidelines (PSD2).

Our payment processing is also certified according to the PCI-DSS standard (Payment Card Industry Data Security Standard), the global standard for secure card payment processing. All card transactions are handled via Shopify Payments as the primary gateway, supplemented by reputable payment partners for specific methods (Bancontact, Apple Pay, Google Pay, MobilePay, Blik).

Anti-fraud detection: Pantinoshop employs active fraud detection through Shopify's and our payment partners' systems. In cases of suspected fraudulent transactions, we may cancel an order or request additional verification. Unjustified chargebacks are disputed through the payment provider, and confirmed fraud cases are reported to the appropriate authorities.

3. Order confirmation and invoicing

After placing your order, you will automatically receive an email with an order confirmation. This confirmation includes:

  • The details of your order.
  • The total costs.
  • The chosen payment method.

If applicable, you will also receive a digital invoice with your order. Please check the details carefully and contact our customer service immediately if there are any errors.

4. Payment terms

  • Payment is required at the time of ordering. Once the order is placed, the total amount will be automatically charged via the payment method you selected.
  • Any refunds will be processed according to our return and refund policy.
  • The purchase agreement is concluded as soon as you have received an order confirmation from us by email.

5. Troubleshooting

If problems or errors occur during the payment process, such as double charges or error messages, please contact our customer service immediately via info@pantinoshop.nl or by phone at +31 6 20081625. We are ready to resolve the issue as quickly as possible.

6. Refunds

Refunds are processed via the original payment method and within the legal timeframe. Please consult our return and refund policy for more information on how and when a refund is processed. Refunds upon withdrawal are processed within 14 days after receipt of the withdrawal notice, provided the product has been returned or proof of return has been provided.

7. Customer Service

Do you have questions about your payment or our policy? Feel free to contact us. Our friendly customer service team is happy to assist you:

8. Fraud Prevention

To protect our customers and our business from fraudulent activity, we employ a multi-layered security approach. All orders are subject to a rigorous fraud screening process. We use Shopify's advanced fraud detection tools to identify and flag potentially high-risk transactions.

If our system flags an order as suspicious, we reserve the right to take the following actions:

  • Request additional verification from the customer. This may include confirming personal details or providing a partial image of the payment card and a photo ID (with sensitive information obscured).
  • Cancel the order and issue a full refund to the original payment method.

This process is in place to ensure the security of every transaction and protect cardholders from unauthorized use.

9. Disputes and Chargebacks

We encourage customers to contact us directly to resolve any issues with their order. We are committed to finding a fair and swift resolution.

A chargeback occurs when a customer disputes a charge directly with their bank or card issuer. If a chargeback is initiated, we follow a formal process:

  • We receive a notification of the dispute from the relevant financial institution.
  • Our team conducts an internal review within 5-7 business days, gathering all relevant evidence, including order details, proof of shipment, tracking information, and any communication with the customer.
  • This evidence is submitted to the card issuer, who makes the final determination.

Please note that returns and refunds are governed exclusively by our return and refund policy. Initiating a chargeback for a non-defective item you wish to return is not the appropriate procedure and may delay resolution.

10. Subscriptions or Recurring Payments

We currently do not offer any subscription-based products or services. All purchases made on our website are one-time transactions. You will only be charged for the items you purchase at the time of checkout.

11. Pre-Authorization and Pending Charges

When you place an order, your bank or card issuer may place a temporary hold on the funds, known as a pre-authorization. This is not a final charge but a verification that sufficient funds are available for the purchase. The charge will only be finalized (or "settled") once your order is processed for shipment. You may see this as a "pending" charge on your bank statement. If your order is canceled for any reason, this pre-authorization hold will be voided. The time it takes for the funds to become available again in your account depends on your bank's policies, typically ranging from 3 to 10 business days.

Company details

Pantinoshop

  • 📧 Email: info@pantinoshop.nl
  • 📞 Phone: +31 6 20081625
  • 📍 Address: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands (business address, not a visit or return address)
  • 🕒 Opening hours: Monday to Friday 09:00 – 18:00 (CET)
  • Chamber of Commerce: 96816031
  • VAT: NL867774125B01

See also our privacy policy and terms and conditions for more information.