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Quickly find answers about shipping, returns and payment.
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Everything about tracking, delivery times and shipping
Possible customs delays are not included.
View our full shipping policy.
We offer free standard shipping to all countries we deliver to.
Orders at Pantino are shipped directly from our international warehouse in Asia. This allows us to offer competitive prices and reduce storage and shipping costs. Please note that VAT and any import duties are always paid by the customer upon delivery, if required by the destination country. These costs are not included in the purchase price.
We ship to:
Netherlands
Belgium
Czechia
Denmark
Italy
Poland
Romania
Spain
Germany
France
Ireland
Finland
SwedenNot sure if we deliver to your country? Feel free to contact us.
As soon as your order has shipped, you will receive an email with tracking information.
You can also always track your order via our tracking page.
The carrier may need 1-2 business days to activate tracking.
If your tracking still isn’t working after 48 hours, contact us via our contact page.
If your package hasn’t arrived after the expected delivery time, please contact us.
For lost packages, we always send a new package first before proceeding with a refund. The maximum legal delivery time is 30 days.
You can reach us via our contact page.
Response time: We aim to reply within 24 hours. Mention your order number for faster help.
Information about returns and refunds
You have 14 days to return your order after receipt.
Products must be unused, unwashed and in original condition with tags. View our full return policy.
Return shipping costs are covered by the customer. Return costs typically range between €20 and €30, depending on parcel size and carrier.
Exception: For defective or damaged products, we cover the return shipping costs.
Contact us within 14 days of receipt via our contact page with your order number.
Once approved, you’ll receive instructions for the return address.
Once your return is received and approved, your refund will be processed within 14 days.
The refund is issued to the same payment method used for the purchase.
You will receive a full refund for the returned products.
Note: Customs duties or import taxes paid to local authorities are non-refundable.
Contact us within 14 days of delivery via our contact page.
Provide your order number, a short description of the issue and clear photos. Upon approval, we offer a free replacement or a full refund.
Exchanges are handled under our return and refund policy. You will find the current conditions there.
Yes. For €2.95 you can add shipping protection at checkout.
This covers packages that are lost, stolen or damaged during transit. Claims can be submitted via our contact page.
Payment methods and transaction information
We accept:
View our payment policy for more details.
Yes. Once your payment is processed, you’ll receive an order confirmation by email.
Didn’t receive it? Check your spam folder or contact us via our contact page.
If your payment is declined:
If the problem persists, message us via our contact page.
Payments in your region are processed in euros (EUR).
Yes. We use SSL encryption and only work with certified payment providers that comply with current security and privacy standards.
We never store your payment details.
Contact us immediately via our contact page with your order number.
We investigate and resolve every payment dispute as quickly as possible.
Our support team is happy to help.
