Delivery

At Pantinoshop, one of our main goals is to focus on high-quality & safe shipping options - so our customers can sit back and relax worry-free until they enjoy our products at home with their loved ones. Track your order here.  Also read our return policy.

HOW LONG DOES DELIVERY TAKE?

The delivery time consists of two main components:

1) Processing time (3-5 business days):

• Order confirmation
• Adjustments
• Quality control
• Packaging

2) Shipping time (depending on destination 5-10 business days):

The delivery duration is calculated from pickup at our international transport center to the desired destination and may vary accordingly depending on the delivery destination.

Orders placed on business days before 18:00 (CET) are processed the same business day. Orders placed after 18:00 (CET) are processed on the next business day.

Total expected delivery time (estimate):

• Netherlands  8 - 15 business days* (standard shipping)
• Belgium 8 - 15 business days* (standard shipping)
• Czech Republic 8 - 15 business days* (standard shipping)
• Italy 8 - 15 business days* (standard shipping)
• Poland 8 - 15 business days* (standard shipping)
• Romania 8 - 15 business days* (standard shipping)
• Spain 8 - 15 business days* (standard shipping)
• France 8 - 15 business days* (standard shipping)
• Germany 8 - 15 business days* (standard shipping)
• Ireland 8 - 15 business days* (standard shipping)
• Finland 8 - 15 business days* (standard shipping)
• Sweden 8 - 15 business days* (standard shipping)
• Denmark 8 - 15 business days* (standard shipping)
  
  * All delivery times above exclude customs and related delays. Delays may occur during periods of increased demand, such as Christmas, Black Friday or similar special offers.

WHAT DOES SHIPPING COST?

As a special service, we currently offer our customers free standard shipping in the Netherlands, Belgium, the Czech Republic, Denmark, Italy, Poland, Romania, Spain, France, Germany, Finland, Sweden and Ireland.

To offer our products at the best price, we ship all our orders directly from our international suppliers in Asia. This helps us save costs and maintain competitive prices. Please note that delivery times may be longer than with local shipping. 

WHERE IS MY PACKAGE?

After the package is packed, it is handed over to our transport company and you will receive a tracking email.  Track your order here

For logistical reasons and to optimize delivery time, the order may be shipped in multiple partial deliveries.

Once your order is delivered, you can enjoy your purchase! Of course something can always go wrong. Want to exchange or return? Check this page.

Defective product?
We're sorry to hear that! Unfortunately, it can happen that your product gets damaged during transport. In the event of a damaged product, we will send a new one free of charge. If it arrives damaged again, or if you prefer cancellation, you will receive a full refund of the purchase price.

International shipping center

Orders at Pantinoshop are always shipped directly from our international warehouse (Asia) . Thanks to this efficient logistics system, we can offer our products at competitive prices and save on storage and shipping costs. 

Lost package?

In the event that a package is lost or not delivered due to a logistical reason, we will always send a new package before proceeding with a refund or further handling.

Delays and force majeure

In case of delivery delays or unexpected events beyond our control (such as strikes, natural disasters or transport issues), we will do our utmost to keep you informed and deliver your order as soon as possible. The maximum legal delivery period is 30 days. In case of delay, you have the right to cancel the order free of charge and receive a refund.

Changes to the Shipping Policy

Pantinoshop reserves the right to change this shipping policy at any time. Any changes will be posted on our website.

Refund and return policy.

Please note: The package can be returned to the international warehouse (Asia) , the return costs (€20 - €40) are at the customer's expense. Please consult the website of the respective parcel service for current rates and conditions. Therefore, please read our return policy first.

Delivery when not at home or at the post office
If a package is delivered to the door or handed over at a post office, Pantinoshop has incurred the costs to deliver the package. If a package is not accepted or not picked up at the pickup point and is returned, we reserve the right to deduct €8.95 in processing fees from the refund amount.

WHY IS MY PACKAGE TRACKING NOT WORKING?

In some cases, the transport company needs 1-2 business days to update the location of the package. We ask for your understanding and patience in these cases. Note: business days are Monday through Friday, excluding national holidays.

If you have any other questions (about shipping, ordering, etc.), feel free to send us a message under the menu item "Contact" and we will respond as soon as possible! Or Email: info@pantinoshop.nl Phone number: +31 6 20081625 

DELIVERY PROBLEMS

You do not need to purchase additional shipping protection to report a lost or damaged package. Please contact our customer service. We will handle your report in accordance with our shipping and return policy.

Contact details:

Trade name: Pantinoshop
Company name: LRS ECOM B.V.

Email: info@pantinoshop.nl

Phone: +31 6 20081625