Privacy Policy

Please note that this information may be updated from time to time; no rights can be derived from it: Last updated on 04-10-2023

Information about the collection of personal data and contact details of the controller 1.1 We are pleased that you visit our website and thank you for your interest. Below we inform you about how we handle your personal data when using our website. Personal data is any data by which you can be personally identified. 1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Email:

Email: info@pantino.nl Phone number: +31850830017 The controller responsible for the processing of personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the URL starting with "https://" and the padlock icon in your browser bar.

Data collection when visiting our website For purely informational use of our website, i.e., if you do not register or provide us with information in any other way, we only collect the data that your browser sends to our server (so-called "server log files"). When you visit our website, we collect the following data that is technically necessary to deliver the website to you:

• The pages visited on our website
• Date and time of access
• Amount of data sent to you in bytes
• Source/referral from where you came to the page
• Used browser
• Used operating system
• Used IP address (if applicable, anonymized)

Processing is carried out in accordance with Art. 6, paragraph 1, letter f of the GDPR based on our legitimate interest in improving the stability and functionality of our website. No further disclosure or other use of the data takes place. However, we reserve the right to check the server log files afterwards if there are concrete indications of unlawful use.

Hosting Hosting via Shopify We use the shop system of the service provider Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify") for hosting and displaying the online shop based on processing on our behalf. All data collected on our website is processed on Shopify's servers. In the context of the aforementioned Shopify services, data may also be transferred to Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada, Shopify Data Processing (USA) Inc., Shopify Payments (USA) Inc., or Shopify (USA) Inc. In the case of data transfer to Shopify Inc. in Canada, the appropriate level of data protection is ensured by an adequacy decision of the European Commission. More information about Shopify's data protection can be found on the following website: https://www.shopify.de/legal/datenschutz"

"Cookies

To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files placed on your device. Some of the cookies we use are deleted after the end of the browser session, that is, after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (so-called persistent cookies). When cookies are set, they collect and process certain user information, such as browser and location data and IP address values, on an individual basis. Persistent cookies are automatically deleted after a predetermined period, depending on the type of cookie. You can find the duration of storage for each cookie in your web browser's cookie settings.

Some of the cookies we use are necessary to enable you to use certain features of our website (e.g., the shopping cart function). By placing cookies, we can also improve the user-friendliness of our website by collecting information about how you use our website. The use of cookies is based on Article 6, paragraph 1, sub f of the General Data Protection Regulation (GDPR), unless otherwise stated. If certain cookies we use also process personal data, the processing takes place according to Article 6, paragraph 1, sub b of the GDPR, i.e., for the performance of a contract, Article 6, paragraph 1, sub a of the GDPR in case of consent, or Article 6, paragraph 1, sub f of the GDPR to protect our legitimate interests in the best possible functionality of the website, as well as a customer-friendly and effective design of the visit to the site.

Please note that you can set your web browser to inform you about the placement of cookies and individually decide whether to accept or reject them, or disable cookies for certain cases or in general. Each web browser manages cookie settings differently. You can find more information about this in the help section of each browser, where you can learn how to change your cookie settings. Here are some links to the cookie settings of specific browsers:

Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies Firefox: https://support.mozilla.org/nl/kb/cookies-toestaan-en-weigeren Chrome: https://support.google.com/chrome/answer/95647?hl=nl Safari: https://support.apple.com/nl-nl/guide/safari/sfri11471/mac Please note that if you do not accept cookies, the functionality of our website may be limited.

Analytics tools and advertisements

a) Google Analytics

This website uses features of the web analytics service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics allows us to obtain information about user behavior on the website to improve and tailor our website to users' needs. Data such as your IP address, the pages visited, your browser used, your browser language, and other anonymous usage data are sent to Google servers in the USA and stored there. The IP address transmitted within the scope of Google Analytics is not combined with other Google data. We have also enabled the "IP anonymization" feature on this website so that your IP address is shortened by Google within the member states of the European Union or other contracting states of the Agreement on the European Economic Area before it is sent to the USA. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there.

The use of Google Analytics is based on Article 6, paragraph 1, sub f of the GDPR. We have a legitimate interest in analyzing user behavior to optimize both our web offerings and our advertisements.

b) Google AdSense

This website uses Google AdSense, a service for integrating ads from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google AdSense uses cookies stored on your computer that enable the analysis of website usage. Google AdSense also uses web beacons (invisible images). These web beacons allow data to be evaluated, such as visitor traffic on these pages.

The information generated by cookies and web beacons about the use of this website (including your IP address) and the delivery of ad formats is sent to a Google server in the USA and stored there. This information may be passed on by Google to Google's contract partners. However, Google will not combine your IP address with other data you have stored.

The storage of AdSense cookies is based on Article 6(1)(f) of the GDPR. We have a legitimate interest in analyzing user behavior to optimize both our web offerings and our advertisements.

If you want to disable the use of cookies by Google AdSense, you can do so via the appropriate settings in your web browser or by using the opt-out button at the following link: https://adssettings.google.com/authenticated.

Please note that certain functions of this website may not be available or only partially available if you have disabled the use of cookies.

Data processing related to Google Maps:

• This website uses the Google Maps service via an API.
• The service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
• To use the functions of Google Maps, it is necessary to store your IP address.
• Normally, this data is sent to a Google server in the United States and stored there. The provider of this website has no control over this data transfer.
• The use of Google Maps serves the legitimate interest of an attractive presentation of our online offerings and the easy findability of the locations listed on the website. This constitutes a legitimate interest within the meaning of Article 6(1)(f) of the GDPR.

Data processing related to Google Web Fonts:

• This website uses so-called Google web fonts for consistent font display.
• When opening a page, your browser loads the required web fonts into the browser cache to display text and fonts correctly.
• For this, your browser must connect to Google's servers. This notifies Google that our website has been accessed via your IP address.
• The use of Google Web Fonts serves the legitimate interest of a uniform and attractive presentation of our online offerings. This constitutes a legitimate interest within the meaning of Article 6(1)(f) of the GDPR.
• If your browser does not support web fonts, a default font from your computer will be used.

Rights of data subjects:

• As a data subject, you have various rights regarding the processing of your personal data.
• These rights include the right to information about which personal data of yours is being processed and under what circumstances.
• You also have the right to have incorrect or incomplete data corrected or supplemented.
• Under certain conditions, you have the right to request the deletion of your personal data.
• You also have the right to request restriction of the processing of your personal data under certain circumstances.
• If you have provided personal data to us based on your consent or to perform a contract, you have the right to receive this data in a structured, commonly used, and machine-readable format.
• You also have the right to object to the processing of your personal data, especially when this processing is based on our legitimate interests.
• If you have given us consent to process your personal data, you can withdraw this consent at any time. The lawfulness of processing your data before the withdrawal remains unaffected.
• To exercise your rights or obtain more information about data protection, you can contact us at any time. Contact details can be found at the end of this privacy policy.
• Furthermore, you have the right to file a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates data protection laws.

Automated decision-making:

• In some cases, automated decision-making, including profiling, may take place to offer you tailored services or to improve our products and services.
• Such decisions may be based on the personal data you have provided, your user behavior, or other relevant factors.
• If you have concerns about this automated decision-making, you can contact us at any time to express your views.

Data security:

• We implement appropriate technical and organizational measures to ensure the security of your personal data.
• We take measures to prevent unauthorized access, unauthorized disclosure, unauthorized use, or unauthorized alteration of your data.
• Additionally, we require our employees and partners to comply with strict confidentiality agreements and privacy standards.

Links to other websites:

• Our website may contain links to other websites that are not managed or controlled by us.
• Please note that this privacy policy applies exclusively to our website. We are not responsible for the privacy practices of other websites to which we link.
• We recommend that you read the privacy policies of these websites to be aware of their privacy practices.

Changes to this privacy policy:

• We reserve the right to change or update this privacy policy at any time to comply with changed legal requirements or our own business practices.
• In case of significant changes, we will inform you of the updated privacy policy either via a notice on our website or by email.

Data processing for order fulfillment:

• If necessary, personal data collected during ordering will be passed on to the selected shipping company and the selected bank.

Data processing by specific service providers for order processing and fulfillment:

• We use the service "Order Printer Pro" from FORSBERG+two UG (haftungsbeschränkt) for processing and printing invoices, packing slips, and other documents related to your order.

Data processing for payment services:

• Depending on the payment method you choose, the processing of payment data may be carried out by external payment service providers, including Shopify Payments and the associated providers (iDeal, Bancontact, card companies, Apple Pay, Google Pay, Shop Pay).
• We do not have access to your payment data, as these are processed by the respective payment service providers.

Data processing related to analytics and marketing tools:

• We use Google Analytics, a web analytics service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").
• Google Analytics uses cookies to analyze how users use the website.
• The information generated by the cookie about your use of the website, such as your IP address, is sent to and stored by Google.

Online marketing and Facebook Pixel:

• This website uses the "Facebook Pixel" from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").
• The Facebook Pixel is an analytics tool that measures the effectiveness of ads by understanding the actions of website visitors after they have been referred to the website via a Facebook ad.
• This information is used to optimize advertising efforts on Facebook.

Online Marketing To provide our customers with a personalized online marketing experience, we use advanced features of the Facebook Pixel. This is a tracking tool managed by Meta Platforms Ireland Limited, 4 Grand Canal Quare, Dublin 2, Ireland ("Facebook").

With the explicit consent of the user, when an ad placed by us on Facebook is clicked, the Facebook Pixel extends the URL of our linked page. This additional URL parameter is written via a cookie in the user's browser, which is set by our linked page itself. Through this cookie, specific customer data, such as email addresses, is collected. This data is gathered in connection with actions such as purchases, sign-ups, or registrations on our website linked to the Facebook ad (advanced data matching). The cookie enables the Facebook Pixel to read the collected data, including specific customer data, and send it to Facebook.

By using the Facebook Pixel with advanced data matching, we can target our Facebook ads to visitors of our online offerings. This means our ads are only shown to those Facebook users who have already shown interest in our online offerings or have certain characteristics we have shared with Facebook (so-called "Custom Audiences"). This allows us to ensure that our Facebook ads match the potential interests of users and are not perceived as intrusive. Moreover, with the help of the Facebook Pixel with advanced data matching, we can statistically evaluate the effectiveness of our ad campaigns by checking whether users are directed to our website after clicking on a Facebook ad (so-called "Conversion"). Compared to the standard version of the Facebook Pixel, the advanced data matching feature records more attributed conversions, improving the measurement of our ads' effectiveness.

All transmitted data is stored and processed by Facebook to connect with the respective user profile. Facebook may use the data according to Facebook's privacy policy (https://www.facebook.com/policy.php) for our own advertising purposes. Additionally, Facebook and its partners may display ads on and off Facebook.

This data processing takes place based on Article 6(1)(a) of the GDPR (consent) and Article 6(1)(f) of the GDPR (legitimate interest). Our legitimate interest lies in analyzing and optimizing our online marketing activities and the economic exploitation of our online offerings.

You can withdraw your consent for the use of the Facebook Pixel with advanced data matching at any time.

Web analytics services At Pantino.de, we use Google (Universal) Analytics, a web analytics service from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google (Universal) Analytics uses so-called "cookies," text files stored on your device that enable an analysis of your use of the website. The information generated by the cookie about your use of the website (including your shortened IP address) is usually transmitted to a Google server and stored there. It may also be transferred to Google LLC servers in the USA.

To ensure the anonymity of your IP address and prevent direct identification, we use Google (Universal) Analytics on this website exclusively with the "_anonymizeIp()" extension. This causes your IP address to be shortened by Google within the member states of the European Union or other contracting states of the European Economic Area before transfer. Only in exceptional cases is the full IP address transferred to a Google LLC server in the USA and shortened there. On behalf of Pantino.de, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide us with further services related to website and internet usage. The IP address sent by your browser within the framework of Google (Universal) Analytics is not merged with other Google data.

Google Analytics also enables the creation of statistics about the age, gender, and interests of page visitors based on interest-based advertising and considering third-party information, using the "demographics" feature. This allows us to define and distinguish user groups to carry out marketing measures more targetedly. However, the data collected via "demographics" cannot be attributed to a specific person.

More information about Google Analytics processing and Google's handling of website data can be found at: https://policies.google.com/technologies/partner-sites.

The described processing, in particular the setting of Google Analytics cookies to analyze information on your device, is only carried out with your explicit consent in accordance with Article 6(1)(a) of the GDPR. Without your consent, Google Analytics is not used during your visit to the website.

You can withdraw your consent at any time with future effect. To exercise your withdrawal, you can disable this service via the "Cookie Consent Tool" offered on the website.

We have concluded a data processing agreement with Google to ensure that Google

Contact details:

Trade name: Pantino

Email: info@pantinoshop.nl

Phone: +31850830017